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Partner Operations Associate

New York City, NY

 

CardFlight is looking for a motivated individual who will join our sales team to work with Account Managers and Senior Director of Business Development to achieve division goals through projects relating to the growth of existing and new resellers.

This position is based in our New York City office and reports to the Senior Director of Business Development.

What You’ll Do

Customer Success Efforts (80%)

  • Schedule and conduct training webinars to our existing resellers
  • Develop customized sales decks from materials created by marketing
  • Own and manage project plans for clients for any new implementations or major product introductions
  • Travel with Account Managers and Senior Director of Business Development for onsite client meetings and industry events as needed
  • Build relationships with reseller customers and act as a point of contact in support of Account Management goals
  • Coordinate and attend trade show and other event activities
  • Maintain relationship management systems

New Reseller Onboarding (20%)

  • Maintain onboard launch timeline
  • Collaborate with the Marketing team to create customer-specific collateral
  • Deliver operational/marketing materials and training

What You’ll Bring to the Table

  • 2+ years customer support or other customer-facing experience
  • Strong organizational skills
  • Strong oral and written communication skills
  • Comfort communicating with clients and internally, including holding parties accountable for dates and initiatives in process
  • Ability to develop a high level of technical product understanding of our solutions

Nice to Haves

  • 1+ years of payment industry experience
  • Experience with supporting channel sales teams

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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